Sunday, 15 October 2017

AR Escapes - Hold off on buying tickets for The Ripper live action escape event


<<<<<<  UPDATE  >>>>>>>
On 27 October 2017, they have announced (by email to ticket holders) that they are cancelling the events across Australia and all ticket holders will receive their money back by Monday 30 October 2017.  

How any company can think it's appropriate to ignore customers for months on end is amazing to me, let alone for a company running an event that lives and dies by their level of customer interaction and satisfaction!

They also refer in their email to running the events in the future for free and inviting ticket holders to attend.  Don't hold your breath...
<<<<<<<<<<<<>>>>>>>>>>>>>>>

Hi all

Just a quick update to my earlier post on the AR Escapes live action event (you can see my earlier post here).

Things aren't looking good for the event.  Many customers (including me) who purchased tickets back in July still haven't received our tickets.  Many of us have written to AR Escapes via email and Facebook and we have received no response at all.

If I hear anything from them, I'll post an update here.  However, I wouldn't recommend buying any tickets at this stage.

A similar thing happened last year with a Werewolf escape live action experience that was supposed to be run in Sydney, but which never got off the ground.  I did manage to get my money back last time though...

Thanks
Scott

24 comments:

  1. Hey Scott,

    We bought tickets back in August, which came through as an email from Event Smart... did you not receive even that? I presume it counted as tickets. Here's hoping they don't gyp us!!

    ReplyDelete
    Replies
    1. Yeah, they have just sent them through. But is the map on yours of Sydney or of England?

      Delete
  2. We received our tickets in August via an email from Event Smart... here's hoping they honor them!!

    ReplyDelete
  3. Hi all

    I've now received my tickets to the event (after I made a complaint on their Facebook feed). However, they look super dodgy (the cover email doesn't look correct and the tickets show a map of the location of the event, but the map is in the middle of England). I'm still not convinced that it is all above board. I'll report back if that changes.

    Thanks
    Scott

    ReplyDelete
  4. Sorry for the double posting - yep my map is also England, weird...

    ReplyDelete
  5. I have brought the tickets for Melbourne and haven't heard from them since they said they are going to change ticket provider....

    People on people start saying it's a scam and asking their bank for refund. As you had some experience before :P Could you provide some guidance on what to do now?

    ReplyDelete
    Replies
    1. Hi

      Last time (with the Werewolf Experience that didn't happen) it was a little easier for 2 reasons. The first was that I contacted the venue and the venue confirmed that it was a sham. The second reason was that I paid by PayPal, so I could easily lodge a complaint.

      This time around, I paid by credit card, so I have to go through my bank (CBA). CBA has told me that they can't do anything until after the schedule date for the event (because it is only afterwards that I can confirm they didn't provide what I have paid for). So come November 12, I will be lodging a complaint with CBA, who will then deal with the bank that was used for ticket sales. If there are hundreds of others also making complaints, we should all be ok. Fingers crossed.

      Thanks
      Scott

      Delete
  6. Ominously, their Facebook page is now gone, and the EventSmart pages for booking tickets now each have a big warning which says "THIS EVENT MAY HAVE BEEN POSTED FRAUDULENTLY BY THE EVENT ORGANIZER. THEY ARE NOT RESPONDING TO COMMUNICATION REQUESTS. PLEASE CONTACT YOUR CARD ISSUER TO PLACE A WATCH ON YOUR PURCHASE OR REQUEST A REFUND."

    ReplyDelete
  7. Hi all

    They have emailed ticket holders today confirming that they have cancelled all events in Australia and that we will receive refunds within the 72 hours (ie by Monday 30/10/17).

    I'll put an update above in the main blog post.

    Thanks
    Scott

    ReplyDelete
    Replies
    1. Hi Scott
      Did you receive an email? As i havent receieved one yet.. I tried emailing AR Escapes but did not go through...

      Delete
    2. Have you gotten a refund?

      Still no email and no refund here, both for myself and for the 3 others I signed up with.

      So it seems likely that anything they've said to you is just lies, and this is a complete scam from start to finish.

      Delete
  8. What a shame. I had booked this for our wedding anniversary lol! Hope the refund comes through. Off to book another place then!

    ReplyDelete
  9. Hi all,

    Can someone tell me what the charge came up as on their bank statement? I purchased tickets back in August but can’t locate the transaction. Wondering if they used a different name?

    I also haven’t received any email from them as mentioned in the previous post.

    Thanks in advance,
    Jen

    ReplyDelete
  10. Hi all,

    Can someone tell me what the charge came up as on their bank statement? I bought the tix in mid-August and can’t seem to locate the charge. Wondering if they’ve used a different company name? I also haven’t receive any email comms as mentioned in the above post.

    Thanks in advance,
    Jen

    ReplyDelete
    Replies
    1. Hi Jen

      My credit card statement says "ARESCAPES CARLTON STH VIC".

      Thanks
      Scott

      Delete
  11. I'm in a pickle in that the card I purchased with has since been closed... no response on my emails on how to provide them with alternate refund details.

    ReplyDelete
  12. Still waiting for my money back! Starting to doubt if we’ll ever see it! So disappointing! Anyone else seen anything other than an email full of promises????

    ReplyDelete
  13. Still waiting for my money back. Has anyone seen anything other than an email full of promises? I don’t think our money’s coming - so disappointing! Ordinary way to run a business!

    ReplyDelete
  14. I haven't yet received my refund, although a friend did receive theirs.

    ReplyDelete
    Replies
    1. Hi all

      I also haven't received my refund, but a friend of mine has. I've emailed AR Escapes to find out why I don't have my refund (maybe I have been too vocal online) ;-)

      Also, sorry to those who have double commented above - it's my fault, not yours. I get so many comments on my blog from spammers that I have a system where I have to approve comments before they are published on here.

      I'll report back as soon as I hear from AR Escapes or I get my refund.

      Thanks
      Scott

      Delete
  15. Has anyone heard... anything? Any confirmed refunds? The Sydney event was scheduled for this Saturday 11 Nov, but I haven't heard anything at all (and no refund) from the organisers.

    ReplyDelete
  16. I have contacted my bank to raise a dispute in the meantime, as I'm still waiting on a refund and am a bit concerned that the payment is way back in August. Guess we'll see!

    ReplyDelete
  17. I have spoken to my bank as did not get any notice from the ar place about anything. They advised that it was going to be refunded quickly as it appears that lots of people have had to do the same.
    I was really looking forward to it too.

    ReplyDelete
  18. Hey all

    I got my refund a few days ago. It was about a week and a half later than they promised.

    I too was really looking forward to this experience. But given they way they handled things, I have no doubt the experience would have been poor.

    Hopefully everyone gets their money back.

    Scott

    ReplyDelete